Teressa De Groat
About Teressa De Groat
Teressa De Groat is a Credit & Collections Specialist with over eight years of experience at Cox Media, where she manages accounts and analyzes customer financial conditions. She holds an Associate of Arts degree in Human Resources Management and has previously worked as a Human Resources Manager at Macon-Bibb County Transit Authority.
Work at Cox Media
Teressa De Groat has been employed at Cox Media as a Credit & Collections Specialist (B2B) since 2016. In this role, she is part of the Accounts Receivable and Collections Team, where she manages various accounts, including NCC (Ampersand), Programmatic, and CLS accounts. Her responsibilities include processing and reviewing billing for accuracy, handling adjustments and refunds, and posting incoming payments from various sources. She also coordinates with third-party collection services to manage collection support, including letter campaigns and write-off processing.
Education and Expertise
Teressa De Groat studied at Clayton State University, where she earned an Associate of Arts (AA) degree in Human Resources Management/Personnel Administration. Additionally, she attended Central Georgia Technical College, focusing on Criminal Justice and achieving an Associate degree from 2004 to 2006. Her educational background supports her expertise in credit and collections, as well as human resources management.
Background
Before her current position at Cox Media, Teressa De Groat worked as the Human Resources Manager at Macon-Bibb County Transit Authority from 2004 to 2008 in Macon, Georgia. This role provided her with valuable experience in personnel administration, which complements her current responsibilities in credit and collections. She has developed skills in analyzing customer financial conditions to authorize credit lines while balancing revenue maximization and minimizing bad debt risk.
Achievements in Credit and Collections
In her role at Cox Media, Teressa De Groat maintains account aging for over 600 lines with a 98% adherence to budget. She utilizes the Oracle E-Business Suite (EBS) CRM Module, Novar, and Audience Platform as part of her daily tasks. Her proficiency in managing multiple billing systems ensures synchronization between the CRM and Novar, contributing to the efficiency of the Accounts Receivable and Collections Team.