Emily Mc Quilkin
About Emily Mc Quilkin
Emily Mc Quilkin is a Marketing Manager specializing in Customer Engagement at Crain Communications, with a background in retail marketing and customer experience management at Free People and Anthropologie.
Current Role at Crain Communications
Emily Mc Quilkin serves as the Marketing Manager for Customer Engagement at Crain Communications. She has held this position since 2022, working in New York, New York. In her role, she focuses on enhancing customer engagement strategies and implementing initiatives that foster subscriber loyalty.
Previous Experience at Free People
Emily Mc Quilkin has extensive experience at Free People, where she worked in various roles from 2006 to 2022. She started as a Sales Associate and progressed to positions such as Marketing Coordinator, Associate Manager of Retail Marketing, and Customer Experience Manager. During her tenure, she developed subscriber engagement reporting systems and implemented initiatives that reduced customer service contact rates.
Education and Academic Background
Emily Mc Quilkin studied at Saint Joseph's University, where she earned a Bachelor of Arts in English from 2003 to 2007. Prior to that, she attended Bishop Shanahan High School and West Chester East High School, completing her high school education between 1999 and 2003.
Professional Contributions to Customer Engagement
In her roles, Emily Mc Quilkin has made significant contributions to customer engagement. She played a key role in creating educational resources for subscribers, which helped reduce customer service contact rates. Additionally, she assisted in developing real-time feedback surveys to enhance customer engagement at various lifecycle touchpoints.
Experience at Anthropologie
Emily Mc Quilkin worked at Anthropologie as a Department Manager from 2007 to 2010. In this role, she was responsible for overseeing department operations and contributing to the overall customer experience within the retail environment.