Aaron Rawlins
About Aaron Rawlins
Aaron Rawlins is a Manager of Member Success at Credit Karma, where he has worked since 2021. He has a diverse background in customer service and management, with previous roles at companies such as Bank of America, LendingClub, and Sheet Music Plus.
Work at Credit Karma
Aaron Rawlins has been employed at Credit Karma since 2021, currently holding the position of Manager Member Success. In this role, he is responsible for overseeing member support initiatives and enhancing customer satisfaction. Prior to this position, he served as a Staff Member Support Specialist at Credit Karma from 2020 to 2021, where he focused on providing assistance and support to members.
Previous Experience in Customer Service Management
Before joining Credit Karma, Aaron Rawlins worked in various customer service management roles. He served as a Customer Service Manager at Sheet Music Plus for three months in 2013. Additionally, he held the position of Inside Sales Manager at LendingClub for six months in 2019. His experience also includes a significant tenure at Bank of America, where he worked for ten years as a Customer Service & Support Team Manager.
Long Tenure at Bank of America
Aaron Rawlins has extensive experience with Bank of America, where he worked from 1999 to 2012. His roles included Online Banking Support from 1999 to 2001 and Online Banking Team Lead from 2001 to 2002. He also served as Customer Service & Support Team Manager for a decade, contributing to various customer service initiatives within the organization.
Experience at LendingClub
At LendingClub, Aaron Rawlins held two positions. He worked as a Customer Development Team Supervisor from 2016 to 2019, where he managed customer development efforts. He later transitioned to the role of Inside Sales Manager for six months in 2019, focusing on sales strategies and customer engagement.
Background in Customer Service
Aaron Rawlins has a strong background in customer service, having worked in various capacities across multiple organizations. His experience spans over two decades, with roles that emphasize team leadership, customer support, and service management. He also worked as a Customer Service Team Manager at CallSocket from 2014 to 2015, further enhancing his expertise in customer service operations.