Airaliz Weeks
About Airaliz Weeks
Airaliz Weeks is a Member Success Specialist at Credit Karma, where she applies her banking experience and technical expertise to enhance customer service. She has held various roles in the financial sector, including positions at Better, Wells Fargo, Truist, Bank of America, and PNC.
Current Role at Credit Karma
Airaliz Weeks serves as a Member Success Specialist at Credit Karma, a position she has held since 2023. In this role, she focuses on enhancing member experiences through vigilant error trend analysis. She identifies and implements effective solutions that improve processes and service delivery. Her responsibilities also include resolving member disputes collaboratively, showcasing her strong conflict resolution and teamwork skills.
Previous Experience in Banking
Before joining Credit Karma, Airaliz Weeks accumulated extensive experience in the banking sector. She worked as a Relationship Banker at Truist from 2022 to 2023 and at Bank of America from 2014 to 2020. Additionally, she held roles as an Account Resolution Specialist at Wells Fargo and as a Universal Banker at PNC. Her diverse banking background has equipped her with a proven track record of exceeding sales targets and navigating complex financial transactions.
Education and Academic Background
Airaliz Weeks studied at Empire State University, where she pursued a degree in Business Administration and Management. She achieved an Associate of Science (AS) degree, completing her studies from 2020 to 2023. This educational foundation has contributed to her understanding of business operations and management principles, which she applies in her professional roles.
Transition to Technical Support
Airaliz Weeks transitioned from a career in banking to a technical support role at Credit Karma. This shift allowed her to combine her customer service experience with technical expertise. Her background in banking provides her with unique insights into member needs, enabling her to deliver effective support and solutions.