Floriane Festa
About Floriane Festa
Floriane Festa is a bilingual Senior Member Support Specialist currently working at Credit Karma in San Francisco. She has extensive experience in various engineering and support roles, including her current position at Amazon as a Voice QA Engineer.
Current Role at Credit Karma
Floriane Festa serves as a Bilingual Senior Member Support Specialist at Credit Karma, a position she has held since 2019. In this role, she provides support to members in both English and French, ensuring effective communication and assistance. Her expertise in member support contributes to the overall customer experience at Credit Karma, which focuses on financial education and credit management.
Experience at Amazon
Floriane Festa has been employed at Amazon since 2018 as a Voice QA Engineer - Technician II. Based in Seattle, Washington, she has accumulated six years of experience in this role. Her responsibilities likely include quality assurance for voice technology, ensuring that products meet performance standards and user expectations.
Previous Employment at Filemaker Inc.
Prior to her role at Amazon, Floriane Festa worked at Filemaker Inc., an Apple subsidiary, as a Functional QA Engineer from 2016 to 2018. During her two-year tenure in Santa Clara, California, she focused on quality assurance processes, contributing to the development and enhancement of software products.
Educational Background
Floriane Festa holds a Doctor of Philosophy (PhD) degree from Ecole Polytechnique, which she completed from 2009 to 2013. Additionally, she studied at Université Pierre et Marie Curie (Paris VI), where she earned both a Master's degree from 2007 to 2009 and a Bachelor's degree from 2004 to 2007. Her educational background provides a strong foundation in technical and analytical skills.
Experience in France
Floriane Festa has significant professional experience in France. She worked at CEA - Commissariat À L'énergie Atomique Et Aux Énergies Alternatives from 2009 to 2013, and at BNP Paribas as a Software Engineer in Asset and Liability Management from 2014 to 2015. These roles contributed to her expertise in engineering and technology within the financial and energy sectors.