James Skinner
About James Skinner
James Skinner is a Banking Product Operations Analyst at Credit Karma, where he serves as a subject matter expert for service center support teams. He has previous experience at Uber and Dish Network, and he has contributed to the development of new banking products at Credit Karma.
Work at Credit Karma
James Skinner has been employed at Credit Karma as a Banking Product Operations Analyst since 2020. In this role, he acts as a resource and subject matter expert for front-line service center support teams. His responsibilities include ensuring efficient handling of escalations and collaborating with software developers and product specialists to identify and prioritize issues and feature requests. He documents these requests within JIRA. Additionally, he contributes to the creation and maintenance of Credit Karma’s knowledge base and Help Center articles, ensuring that the resources remain relevant for both internal teams and members.
Previous Experience at Uber
Before joining Credit Karma, James Skinner worked at Uber as a COE Specialist II from 2018 to 2020. During his two years in this position, he was based in the Phoenix, Arizona area. His role involved supporting operational processes and enhancing service delivery within the organization.
Background in Sales and Support Roles
James Skinner has a diverse background in sales and customer support roles. He worked at Dish Network as an Inside Sales Representative for three months in 2017 and later served as an Account Specialist for one year from 2017 to 2018, both positions located in the Phoenix, Arizona area. Additionally, he was employed at Best Buy as a Loss Prevention Specialist for eight months in 2016 in the Anchorage, Alaska area.
Education and Expertise
James Skinner studied at York County Technical College from 2010 to 2012, completing a two-year program. His educational background has equipped him with the skills necessary for his roles in banking product operations and customer support.
Contributions to Credit Karma's New Products
As a member of Credit Karma's inaugural team, James Skinner supported the launch of the new Spend and Save money products. He led projects aimed at proactively communicating with members about locked accounts and potential fraudulent activity, demonstrating his commitment to enhancing member experience and security.