Pranay Kasat
About Pranay Kasat
Pranay Kasat is a Senior Technical Product Manager at Credit Karma, where he has worked since 2022. He has a diverse background in project and program management across various companies, including Societe Generale, Airbnb, and Syneren Technologies, with a strong focus on enhancing customer engagement and operational efficiency.
Work at Credit Karma
Pranay Kasat has held multiple roles at Credit Karma, demonstrating a progressive career trajectory within the organization. He began as a Senior Project Manager from 2018 to 2020, where he focused on project execution and management. Following this, he served as Program Manager from 2020 to 2022, overseeing various programs aimed at enhancing customer experience. In 2022, he transitioned to the role of Lead Program Manager for eight months before advancing to his current position as Senior Technical Product Manager. In this role, he has been instrumental in launching omnichannel experiences and developing automation features to improve customer engagement.
Previous Experience
Prior to his tenure at Credit Karma, Pranay Kasat worked in several notable positions across different organizations. He served as a Project Manager at Societe Generale Corporate and Investment Banking (SGCIB) for four months in 2017, where he contributed to project management initiatives. He also worked at Airbnb as a Program Manager from 2017 to 2018, focusing on program development. His earlier experience includes roles at Syneren Technologies Corporation as a Program Associate from 2013 to 2015, and as a Senior Analyst at Polaris from 2015 to 2016. He began his career as a Project Engineer at Wipro EcoEnergy in 2010.
Education and Expertise
Pranay Kasat holds a Master of Science in Engineering Management from The Johns Hopkins University, which he completed from 2011 to 2012. He also earned a Bachelor of Engineering in Chemical Engineering from Pune University, graduating in 2010. His educational background provides a strong foundation in both engineering principles and management practices, equipping him with the skills necessary for his roles in product management and program development.
Achievements in Product Management
Throughout his career, Pranay Kasat has achieved significant milestones in product management. He has built tooling and training programs that transformed a customer support organization into a revenue-driving department through effective cross-selling and upselling strategies. He managed the design of an API-heavy internal agents unified console, which improved information accessibility for agents. Additionally, he led the development of ChatGPT-based automation features, enhancing operational efficiency and customer engagement.