Shanna M.
About Shanna M.
Shanna M. is a Training Development Associate with extensive experience in training and client services, having worked at Credit Karma and other notable companies. She also owns Baby Bliss Diaper Cakes, a business specializing in custom diaper cakes.
Work at Credit Karma
Shanna M. currently serves as a Training Development Associate at Credit Karma, a position she has held since 2023. Prior to this role, she worked as a Banking Services Specialist III from 2021 to 2023 and as a Member Success Advocate II from 2019 to 2021. During her tenure at Credit Karma, she has focused on developing training plans and collaborating with partner banks to streamline document and training approval processes.
Education and Expertise
Shanna M. earned a Bachelor of Science (B.S.) in Business Management from Virginia State University, where she studied from 1997 to 2001. She possesses expertise in developing scalable training plans and managing teams of content and training specialists. Additionally, she utilizes root cause analysis to identify issues and implement process improvements that lead to cost savings.
Background
Shanna M. has a diverse professional background, having worked in various roles across multiple industries. She was a Client Services Manager at Georgia-Pacific LLC from 2013 to 2015 and held several positions at LPL Financial, including Technical Support Analyst and Senior Operations Specialist. She also worked as a Business Development Manager at N3 and as a Client Implementation Manager at FLEETCOR.
Achievements
Shanna M. owns and operates Baby Bliss Diaper Cakes, a business that specializes in custom diaper cakes. Her experience in analytics tools enhances her ability to perform effective data analysis and understand business operations, contributing to her success in various roles.