Angela Cooper
About Angela Cooper
Angela Cooper is an experienced Operations Manager specializing in Customer Communications at Credit One Bank, with a strong background in hospitality management and customer service. She has held various managerial roles in renowned Las Vegas establishments, contributing to significant revenue generation and customer satisfaction.
Current Role at Credit One Bank
Angela Cooper serves as the Operations Manager for Customer Communications at Credit One Bank since 2021. In this role, she oversees the creation and compliance approval of thousands of printed, electronic, and eSign letters. She has implemented new procedures for project tracking, invoicing, and cross-platform letter identification, enhancing operational efficiency within the organization.
Previous Experience at Caesars Entertainment Corporation
Angela Cooper worked at Caesars Entertainment Corporation in various roles from 2006 to 2011. Her positions included Assistant Manager of Wedding Services, Chef Concierge, Hotel Operations Manager, and Total Experiences/VIP Manager. During her tenure, she contributed to significant revenue generation through the implementation of various reports, resulting in over $14 million in direct and indirect revenue.
Experience at The Cosmopolitan of Las Vegas
At The Cosmopolitan of Las Vegas, Angela Cooper held multiple positions from 2011 to 2020, including Concierge Manager and Small Groups & Celebrations Manager. She was a member of Les Clefs d'Or, USA, and achieved high customer service ratings, earning 90%+ Forbes scores. She also briefly served as Quality Assurance Manager in 2012.
Educational Background
Angela Cooper studied at William Woods University, where she earned a Bachelor of Science in Mass Communication/Media Studies and Computer and Information Sciences from 1999 to 2004. Additionally, she attended The International School of Hospitality (TISOH) from 2007 to 2008, where she completed a program in the Art of Concierge & Leadership in Hospitality & Supervision.
Event Planning Experience
Angela Cooper began her career as an Event Planner for Weddings at The Venetian Resort Las Vegas from 2004 to 2006. During this time, she planned hundreds of weddings and events, including notable dates such as 7/7/07. Her experience in event planning laid the foundation for her subsequent roles in customer service and hospitality management.