Carla M Vega
About Carla M Vega
Carla M Vega is a Technical Digital Experience Quality Analyst II at Credit One Bank, with over 19 years of experience in Fortune 500 companies, primarily in Fraud Risk. She holds a Bachelor of Arts in Philosophy with a minor in Political Science from the University of Nevada-Las Vegas and has held various roles in quality assurance and customer service throughout her career.
Work at Credit One Bank
Carla M Vega currently holds the position of Technical Digital Experience Quality Analyst II at Credit One Bank, a role she has occupied since 2021. In addition to this position, she has also worked as a User Acceptance Testing Analyst II since 2020. Her previous roles at Credit One Bank include Process Lead in Operations Quality for 7 months in 2020 and Process Specialist II - SAR from 2018 to 2020. Her tenure at Credit One Bank reflects her extensive experience in quality assurance and digital experience analysis.
Education and Expertise
Carla M Vega earned a Bachelor of Arts in Philosophy with a minor in Political Science from the University of Nevada-Las Vegas. She also achieved an Associate of Arts with High Honors from the College of Southern Nevada. Her educational background supports her expertise in customer service, credit, and collections servicing areas. She possesses strong skills in team building, leadership, research investigation, and quality assurance.
Background
Carla M Vega has over 19 years of experience working in Fortune 500 companies, primarily focusing on Fraud Risk. Her career includes significant roles at Capital One as a Content Manager II from 2014 to 2016 and at HSBC Technology and Services as a Senior Analyst Business Consultant and Senior Process Manager from 2003 to 2014. Her diverse background in various roles has contributed to her comprehensive understanding of operational processes and risk management.
Achievements
Throughout her career, Carla M Vega is known for improving efficiency, productivity, and profitability through automation and process improvement. Her contributions in various roles have led to enhanced operational effectiveness, particularly in the areas of fraud risk management and quality assurance. Her ability to lead teams and implement effective processes has been a significant aspect of her professional journey.