Courtney M.
About Courtney M.
Courtney M. is a UX Researcher at Credit One Bank, where she has contributed to the development of the UX department and manages usability testing platforms. She holds a Bachelor of Science from Brigham Young University - Idaho and a Master of Science from Grand Canyon University.
Work at Credit One Bank
Courtney M. has held multiple roles at Credit One Bank, contributing significantly to the company's UX initiatives. She began her tenure as a Data Production Supervisor from 2013 to 2015, where she laid the groundwork for a robust UX department. After a year as Portfolio Marketing Manager in 2015-2016, she transitioned to the role of UX Researcher in 2017, serving until 2019. Currently, she has been working as a UX Researcher since 2021. In her roles, she has managed usability testing platforms and conducted usability studies, enhancing the overall user experience.
Education and Expertise
Courtney M. earned her Bachelor of Science degree from Brigham Young University - Idaho, completing her studies from 2006 to 2010. She furthered her education by obtaining a Master of Science degree from Grand Canyon University, which she completed in 2020. Her educational background provides her with a solid foundation in research methodologies and user experience principles, which she applies in her current role at Credit One Bank.
Background
Courtney M. has a diverse professional background that spans various roles within Credit One Bank. She initially worked as a Data Production Supervisor, where she contributed to establishing UX foundations. Following this, she took on the role of Portfolio Marketing Manager before focusing on UX research. Her experience in different capacities has equipped her with a comprehensive understanding of user needs and business objectives.
Achievements
During her time at Credit One Bank, Courtney M. has played a key role in several initiatives aimed at improving user experience. She contributed to increasing account setup security and enhancing survey features. Additionally, she helped build the company's understanding of user demographics through data analysis, which informed the development of web and app functions. Her efforts have been instrumental in advocating for the hiring of additional UX professionals within the organization.