Dawn Isacoff
About Dawn Isacoff
Dawn Isacoff is a Senior Manager of Helpdesk at Credit One Bank, where she has worked since 2014. She has successfully implemented a new ticketing system and coordinated initiatives that improved operational efficiency.
Work at Credit One Bank
Dawn Isacoff has been employed at Credit One Bank since 2014, initially serving as a Help Desk Analyst II for six years. In 2020, she advanced to the role of Help Desk Analyst III, where she continued to enhance her technical support skills. In 2021, she was promoted to Senior Manager of the Helpdesk, a position she has held for three years. Throughout her tenure, she has implemented significant improvements, including a new ticketing system that improved response times by 30% and coordinated initiatives to streamline software installation processes.
Education and Expertise
Dawn Isacoff studied at Riverside City College and Iowa Central Community College, where she focused on General Studies and earned an Associate of Arts (AA) degree from 2012 to 2015. Her educational background provides a foundation for her expertise in technical support and help desk management. She has developed a comprehensive training program for new help desk employees and organized monthly workshops to enhance the skills of her team.
Background
Before joining Credit One Bank, Dawn Isacoff worked at LSI as a Help Desk Coordinator/Level II Support from 2000 to 2011, gaining over a decade of experience in IT support. She also served as an IT Service Desk Technician at Newmont Mining Corporation from 2012 to 2014 in the Greater Denver Area. This extensive background in various technical support roles has contributed to her current position and responsibilities.
Achievements
Dawn Isacoff has led several initiatives that have positively impacted the help desk operations at Credit One Bank. Notable achievements include the successful migration of help desk operations to a cloud-based platform, which enhanced scalability and reliability. She also coordinated a cross-departmental initiative that resulted in a 20% reduction in software deployment time, demonstrating her ability to drive efficiency within the organization.