Gabe Garcia
About Gabe Garcia
Gabe Garcia is a Customer Service Process Specialist III with extensive experience in the financial services industry, including roles at Credit One Bank and Citibank. He possesses strong skills in retirement planning and customer service process improvement.
Current Role at Credit One Bank
Gabe Garcia has been employed at Credit One Bank since 2019, currently holding the position of Customer Service Process Specialist III. In this role, he focuses on enhancing customer service processes within the organization. His experience in this capacity spans over five years, during which he has contributed to improving customer interactions and service delivery.
Previous Experience in Financial Services
Gabe Garcia has a substantial background in the financial services industry. Prior to his current role, he worked at Credit One Bank as a Disputes Representative from 2018 to 2019. His career also includes positions at The Online 401(k) as an Investment Integrity Specialist and Senior Partner Success Consultant, as well as roles at Citibank and Wachovia. This diverse experience has equipped him with a comprehensive understanding of customer service and operational processes.
Education and Academic Background
Gabe Garcia studied at San Francisco State University, where he gained foundational knowledge relevant to his career in financial services. Prior to that, he attended Sacred Heart Cathedral Preparatory. His educational background supports his expertise in customer service and process improvement.
Skills in Customer Service and Financial Planning
Gabe Garcia possesses strong skills in retirement planning and mutual funds, which are essential in the financial services sector. His expertise extends to customer service process improvement, reflecting his ability to enhance service delivery and customer satisfaction. His roles have consistently involved high levels of customer interaction, demonstrating his commitment to effective service.
Career Progression and Roles
Gabe Garcia's career has progressed through various roles in the financial services industry. He began his career at Citibank as a Service Officer, followed by a position at Wachovia as a Loan Closing Specialist. After several years, he transitioned to The Online 401(k) and later to Sutherland as a Retention Specialist. Each role has contributed to his extensive experience in customer service and operational efficiency.