Michella Ames
About Michella Ames
Michella Ames is a Senior Technical Writer and Knowledge Manager at Credit One Bank, where she has worked since 2020. She has a background in English Literature and Adult Education, and has developed document control systems while collaborating with compliance teams to manage business risks.
Work at Credit One Bank
Michella Ames has been employed at Credit One Bank since 2020, serving as a Senior Technical Writer and Knowledge Manager. In this role, she has developed document control and version control systems to manage and cross-reference procedures that impact multiple areas of the business. She creates and maintains SharePoint-based web pages on the intranet, ensuring that information is accessible and organized. Additionally, she analyzes procedures for potential risks and collaborates with Compliance and Risk/Fraud teams to ensure that business processes effectively mitigate risk. Michella also identifies, documents, and provides training to staff on internal processes and procedures, contributing to the overall efficiency of the organization.
Previous Experience
Before joining Credit One Bank, Michella Ames worked at Textbroker International as a Crowd Manager from 2017 to 2020. In this position, she managed a team and facilitated communication between clients and writers. Prior to that, she was an Enrollment Representative at the University of Phoenix from 2009 to 2016, where she assisted prospective students in the enrollment process. Her diverse work experience in both educational and corporate environments has equipped her with a unique skill set in communication and management.
Education and Expertise
Michella Ames holds a Bachelor of Arts (B.A.) in English Literature (British and Commonwealth) from the University of Phoenix, which she completed from 2009 to 2012. She furthered her education by obtaining a Master of Education (M.Ed.) in Adult Education and Training from the same institution, graduating in 2015. Her academic background provides her with a strong foundation in writing, training, and educational methodologies, which she applies in her current role.
Regulatory Compliance and Auditing
In her role at Credit One Bank, Michella Ames is responsible for providing deliverables for internal and external audits to ensure regulatory and policy compliance. She drafts responses to external regulatory bodies regarding audit findings, demonstrating her ability to navigate complex compliance requirements. Her collaboration with Compliance and Risk/Fraud teams highlights her commitment to maintaining the integrity of business processes and mitigating potential risks.