Sarah Lopez, MBA
About Sarah Lopez, MBA
Sarah Lopez is a Technical Writer at Credit One Bank, where she has worked since 2021. With a strong background in process management and quality training, she has over 19 years of experience in the call center and financial services sectors.
Work at Credit One Bank
Sarah Lopez has been employed at Credit One Bank as a Technical Writer since 2021. In this role, she is responsible for creating and maintaining technical documentation that supports the bank's operations. Prior to her current position, she served as a Quality & Training Supervisor at Credit One Bank from 2020 to 2021, where she focused on enhancing training programs and quality assurance processes. Her experience at Credit One Bank reflects her commitment to improving communication and operational efficiency within the organization.
Previous Experience at Capital One
Before joining Credit One Bank, Sarah Lopez worked at Capital One for six years, from 2015 to 2021. She held the position of Process Manager in the Executive Offices, where she was involved in process improvement initiatives. Additionally, she worked as a Senior Coordinator in the Escalation Call Center from 2014 to 2015. Her roles at Capital One contributed to her extensive knowledge in call center operations and customer service management.
Education and Expertise
Sarah Lopez holds a Master of Business Administration (MBA) from Ashford University, which she completed from 2014 to 2017. She also earned a Master of Science in Information Technology from the same institution, studying from 2018 to 2020. Additionally, she obtained a Bachelor of Arts degree in Liberal Arts and Sciences from California State University, Monterey Bay, from 2002 to 2006. Her educational background equips her with a strong foundation in both technical and managerial disciplines.
Professional Philosophy and Goals
Sarah Lopez seeks opportunities in Quality and Training to leverage her communication skills and further her professional development. She believes in the integration of people management and process management, viewing them as interconnected aspects of organizational success. Her passion for servant leadership drives her to support team members in realizing their potential and achieving their goals. She is committed to using insights to influence positive change within her organization.
Industry Experience
With 19 years of experience in call center operations and the financial services sector, Sarah Lopez has developed a comprehensive understanding of customer service dynamics and operational efficiency. Her extensive background includes roles that focus on quality assurance, training, and process management, positioning her as a knowledgeable professional in her field.