Tania Galindez
About Tania Galindez
Tania Galindez is a Quality and Training Manager at Credit One Bank, with extensive experience in the financial services industry, including roles at Capital One and UNIFY Financial Credit Union.
Work at Credit One Bank
Tania Galindez has been serving as the Quality and Training Manager at Credit One Bank since 2020. In this role, she is responsible for overseeing training programs and ensuring quality standards within the organization. Her tenure at Credit One Bank has lasted for four years, during which she has contributed to the development of training initiatives aimed at enhancing employee performance and customer satisfaction.
Previous Experience at UNIFY Financial Credit Union
Before joining Credit One Bank, Tania Galindez worked at UNIFY Financial Credit Union in various roles. She served as a Contact Center Trainer from 2016 to 2018, where she focused on training staff to improve customer service skills. Following this, she worked as a Contact Center Operations Analyst from 2018 to 2020, contributing to operational efficiency and performance analysis.
Career at Capital One
Tania Galindez has extensive experience at Capital One, where she held multiple positions over several years. She worked as a Customer Service Manager from 2003 to 2008, followed by a role as Collections Manager from 2008 to 2011. After that, she served as a Senior Learning Associate from 2011 to 2014, and later as an Executive Resolutions Manager from 2014 to 2016. Her diverse roles at Capital One provided her with a strong foundation in customer service and training.
Education and Expertise
Tania Galindez pursued her education at Strayer University from 2013 to 2014 and also studied at the University of Phoenix. Her educational background complements her professional experience, particularly in the areas of training and quality management within the financial services sector.