Carolyn M.
About Carolyn M.
Carolyn M. is a Training & Development Manager with extensive experience in the banking sector, currently working at Credit Union 1 since 2018. She has a proven track record in developing training programs that enhance employee performance and customer satisfaction.
Current Role at Credit Union 1
Carolyn M. serves as the Training & Development Manager at Credit Union 1, a position she has held since 2018. In this role, she focuses on enhancing employee skills and performance within the Chicagoland area. Carolyn has developed and implemented a comprehensive training program that has led to measurable improvements in employee performance metrics. She also contributed to the design of a digital learning platform that streamlined training processes, significantly reducing onboarding time for new employees.
Previous Experience at Byline Bank
Prior to her current position, Carolyn worked at Byline Bank as a Branch Manager from 2013 to 2017. During her four years in this role, she managed branch operations and contributed to team performance. Her leadership experience at Byline Bank helped shape her approach to training and development in her subsequent roles.
Career at Charter One Bank
Carolyn spent nine years at Charter One Bank, where she held the position of Branch Manager from 2002 to 2011. Her responsibilities included overseeing branch operations and ensuring customer satisfaction. This experience provided her with a strong foundation in banking operations and customer service management.
Experience at Citi
Before her tenure at Charter One Bank, Carolyn worked at Citi as an Operations Manager from 1997 to 2002. In this role, she was responsible for managing operational processes and improving efficiency within the organization. This experience contributed to her understanding of operational management in the banking sector.
Community Involvement and Initiatives
Carolyn is actively involved in community outreach programs that focus on financial literacy education. She has organized and led workshops aimed at improving customer service excellence, which have contributed to increased customer satisfaction scores. Additionally, she participated in a leadership development initiative that emphasized enhancing team collaboration and communication skills.