Mitch Markin
About Mitch Markin
Mitch Markin serves as the Manager of Digital Banking Systems at Credit Union 1, a position he has held since 2022. With a background in software implementation and consulting, he has successfully improved operational efficiencies and customer satisfaction in various roles across the financial services sector.
Work at Credit Union 1
Mitch Markin has served as the Manager of Digital Banking Systems at Credit Union 1 since 2022. In this role, he has focused on enhancing online banking services and improving operational efficiencies. Markin has successfully improved ticket resolution time and Service Level Agreements (SLAs) from four days to two days. He has also increased the member Net Promoter Score (NPS) from 35 to 75 and Overall Satisfaction (OSAT) from 6.1 to 8.8, demonstrating his commitment to member experience and satisfaction. Additionally, he has become the Subject Matter Expert (SME) on Keystone and Q2 functionality, overseeing projects and ticket management.
Previous Experience at Cognizant
Prior to his current position, Mitch Markin worked at Cognizant as a Consulting Product Specialist from 2018 to 2020 in the Greater Denver Area. In this capacity, he contributed to various projects that focused on product implementation and client consultation. His role involved identifying inefficiencies in sales processes and implementing changes that significantly reduced the sales cycle length by 50%. This experience provided him with valuable insights into product management and client relations.
Career at Corelation, Inc.
Mitch Markin was employed at Corelation, Inc. as a Software Implementation Analyst from 2020 to 2022. During his tenure, he successfully converted a client with zero post-conversion issues, showcasing his expertise in software implementation. He also directed the Online Banking merger process with financial institutions, which included over 30,000 members and $800 million in assets. Markin played a key role in mentoring new hires on product information and career development, contributing to the overall growth of the team.
Educational Background
Mitch Markin earned his Bachelor's degree in Marketing from the University of Nevada, Reno, where he studied from 2015 to 2018. His education provided him with a solid foundation in marketing principles and strategies, which he has applied throughout his career in various roles. This academic background supports his ability to improve business processes and enhance customer satisfaction in his professional endeavors.
Early Career Experience
Mitch Markin began his career with several internships that provided him with diverse experiences. He worked as a Management & Operations Intern at Gmp Labeling in 2014, where he gained insights into operational processes. In 2015, he served as a Junior Market Analyst Intern at Richard Franklin & Company, followed by a role as a Business Development Associate at Amplo Creative, LLC. These early experiences contributed to his understanding of market dynamics and business development.