Michelle Ruder
About Michelle Ruder
Michelle Ruder is a Customer Success Manager at Pearson, where she has worked since 2023. With over 20 years of experience in operations and customer success roles, she is dedicated to enhancing client success and societal impact.
Current Role at Pearson
Michelle Ruder serves as a Customer Success Manager at Pearson, a position she has held since 2023. In this role, she is part of the Strategic team within the Workforce Skills division. Her responsibilities include guiding customers through onboarding processes and managing customer lifecycles to ensure success and return on investment (ROI). Michelle's focus on client success aligns with her passion for developing organizational processes that enhance client experiences.
Previous Experience in Customer Success
Prior to her current role, Michelle Ruder worked at Credly as a Customer Success Manager from 2019 to 2023. She also held the position of Customer Success Associate at Subvertical for three months in 2019. Her experience in customer success roles has contributed to her extensive knowledge in account management and client relations, which she applies to drive customer satisfaction and success.
Background in Operations and Quality Assurance
Michelle has a robust background in operations and quality assurance. She worked at Clear Choice Transcription as Director of Operations from 2012 to 2013 and as Director of Quality Assurance from 2009 to 2013. Additionally, she served as Operations Manager, Level II - Healthcare Division at Nuance Communications from 2014 to 2018. These roles have equipped her with skills in people management and operational efficiency.
Educational Qualifications
Michelle Ruder has pursued various educational qualifications throughout her career. She studied Medical Transcription/Transcriptionist at Harcourt Learning Direct, earning a Medical Transcriptionist Diploma in 2001. She also attended Gadsden State Community College, where she studied Nursing and completed an Associate of Applied Science program in 1996. Furthermore, she studied at the University of Tennessee, Knoxville, obtaining certification as a Phlebotomy Technician in 2021.
Professional Development and Skills
With over 20 years of experience, Michelle Ruder has developed a deep analytical approach to her work. She is results-driven and actively seeks professional growth and learning opportunities. Her expertise spans operations, people management, account management, and customer success management, all of which contribute to her goal of making a significant difference in clients' lives and society.