Steven Viola
About Steven Viola
Steven Viola serves as the Vice President of Infrastructure and Development Operations at Critical Mention, where he has worked since 2020. He has a background in systems engineering and machine learning, having developed a Speech to Text model and a backend application for real-time podcast transcription.
Current Role at Critical Mention
Steven Viola serves as the Vice President of Infrastructure and Development Operations at Critical Mention, an Onclusive company, since 2020. In this role, he oversees the infrastructure and operational development processes, ensuring the efficient functioning of the company's technical systems. His leadership focuses on enhancing operational capabilities and driving innovation within the organization.
Previous Experience at Critical Mention
Prior to his current position, Steven Viola worked at Critical Mention as a Senior Systems Engineer from 2013 to 2020 and as a Systems Engineer from 2011 to 2013. During his tenure, he contributed to the development and implementation of various technical solutions, including a customized Speech to Text model that operates on Kubernetes, capable of transcribing 15 days of audio per hour in real-time.
Education and Expertise
Steven Viola obtained a Bachelor of Science degree in Computer Engineering from Binghamton University, where he studied from 2006 to 2010. His educational background provides a solid foundation in engineering principles, which he applies in his professional roles, particularly in infrastructure and development operations.
Technical Contributions and Projects
In his professional capacity, Steven has architected a backend application that downloads and transcribes thousands of podcast feeds in real-time. He has also orchestrated the implementation of a comprehensive incident response and support process, detailing the necessary steps for incident identification, communication, recovery, and documentation, thereby enhancing organizational efficiency.
Mentorship and Team Development
Steven Viola has actively trained and guided support teams while mentoring junior developers. He emphasizes knowledge transfer and skill development, contributing to the growth of his team members and fostering a collaborative work environment.