Justin Hoffman
About Justin Hoffman
Justin Hoffman serves as the Vice President of Customer Success & Enablement at DISCO, where he has worked since 2024. He has a background in law and extensive experience in client experience and service delivery across various roles in the legal technology industry.
Work at DISCO
Justin Hoffman currently serves as Vice President of Customer Success & Enablement at DISCO, a role he has held since 2024. In this position, he is responsible for optimizing service delivery and support models for each account. He collaborates closely with cross-functional teams to ensure that customer needs are aligned with the product development roadmap. Prior to this role, he was the Vice President of Service Excellence at DISCO from 2022 to 2023, where he focused on enhancing client experiences.
Previous Experience
Before joining DISCO, Justin Hoffman held several positions at Epiq. He served as Global Director of Client Experience from 2019 to 2021 and as Vice President of Client Experience for 9 months in 2021. Additionally, he worked as Director of Process Improvement and Compliance in Client Services from 2018 to 2019. His roles at Epiq involved improving client engagement and ensuring high-quality service delivery.
Education and Expertise
Justin Hoffman studied at Arizona State University, where he earned a Juris Doctor (J.D.) degree from 2011 to 2014. He also completed a Minor in Communications and Sociology with a focus on Nonprofit Leadership and Management from 2007 to 2011. His educational background provides him with a strong foundation in law and effective communication, which supports his roles in customer success and service excellence.
Background
Justin Hoffman began his career at Arizona State University, where he worked as a Coordinator from 2007 to 2015. This early experience contributed to his skills in client relations and service delivery. His career trajectory has included significant roles in customer experience and service optimization, leading to his current leadership position at DISCO.