Steven Masters
About Steven Masters
Steven Masters serves as the Lead Disco Desk Analyst at DISCO, where he leads client onboarding and training initiatives. He has a diverse background in customer service and operations, with experience at companies such as General Motors, AT&T, and GoCo.io, Inc.
Current Role at DISCO
Steven Masters currently serves as the Lead DISCO Desk Analyst at DISCO, a position he has held since 2023 in the Austin, Texas Metropolitan Area. In this role, he leads the onboarding process for new clients, ensuring a smooth transition and comprehensive understanding of the platform. He also trains both clients and internal users on the effective use of DISCO, contributing to user proficiency and satisfaction.
Previous Experience at DISCO
Prior to his current role, Steven held multiple positions at DISCO. He worked as a Project Analyst from 2021 to 2023 and served as a Senior DISCO Desk Analyst for three months in 2023. Additionally, he was a Technical Support Representative from 2020 to 2021 and a Senior Client Success Associate from 2017 to 2019. His experience at DISCO has equipped him with extensive knowledge of client management and technical support.
Career Background
Steven has a diverse career background, having worked in various roles across different companies. Before joining DISCO, he was an Operations Analyst at GoCo.io, Inc. from 2019 to 2020. He also held positions at General Motors as a Customer Service Specialist and Senior Customer Success Representative, and at AT&T as a Customer Service Representative. His early career included roles at APAC Customer Service Inc and the Texas Department of Criminal Justice.
Education and Training
Steven is pursuing a Bachelor of Interdisciplinary Studies at Houston Community College, with studies spanning from 2018 to 2024. He has also studied Management at Austin Community College and Business Administration at The University of Texas at Austin. His educational background supports his roles in client success and operations management.
Skills and Contributions
In his current position, Steven develops and optimizes internal workflows at DISCO, enhancing operational efficiency. He handles unique client requests that are not fully supported by the DISCO app, showcasing his problem-solving skills and adaptability. His contributions significantly impact client satisfaction and operational success.