Declan Mc Pate
About Declan Mc Pate
Declan Mc Pate serves as the Head of Customer Support at Currencycloud, a position he has held since 2022. He has a background in customer success and operations, having worked in various roles at Currencycloud since 2018.
Work at Currencycloud
Declan Mc Pate has been with Currencycloud since 2018, holding various positions within the company. He currently serves as the Head of Customer Support, a role he has occupied since 2022. Prior to this, he worked as a Customer Operations Lead from 2019 to 2022 and as a Customer Success Specialist for one year from 2018 to 2019. Additionally, he briefly worked as a Compliance Analyst in 2018. His tenure at Currencycloud spans over four years, during which he has contributed to enhancing customer support and operational processes.
Education and Expertise
Declan Mc Pate studied at the University of Essex, where he earned a Bachelor of Science degree in Economics from 2014 to 2017. This academic background provides him with a strong foundation in economic principles, which is applicable to his roles in customer support and operations within the financial technology sector.
Background
Before joining Currencycloud, Declan Mc Pate gained experience in various roles. He worked as a Marketing Assistant at Angela Mortimer Group for four months in 2017. He also completed an internship at BTIG in 2015, where he worked for three months. His early career experiences contributed to his development in customer relations and operational roles.
Career Progression
Declan Mc Pate's career at Currencycloud showcases a clear progression through roles focused on customer support and operations. Starting as a Customer Success Specialist, he advanced to the position of Customer Operations Lead before becoming the Head of Customer Support. This trajectory reflects his growing expertise and leadership within the organization.