Gavin Spear
About Gavin Spear
Gavin Spear is a Technical Support Analyst currently employed at Currencycloud in the United Kingdom. He has a background in quality inspection and technical support, with a strong educational foundation in computer science from The Open University.
Current Role at Currencycloud
Gavin Spear serves as a Technical Support Analyst at Currencycloud, a position he has held since 2020. In this role, he employs ITIL and Agile incident support processes to manage technical issues effectively. He is responsible for developing and maintaining technical documentation related to Currencycloud's payment engine software. His expertise in utilizing Atlassian JIRA Software enhances issue escalation and communication with developers, ensuring a streamlined support process.
Previous Experience at Currencycloud
Prior to his current role, Gavin Spear worked at Currencycloud as a Customer Operations Specialist from 2019 to 2020. During this 8-month tenure, he contributed to customer support operations, focusing on enhancing customer satisfaction and operational efficiency. His experience in this position laid the groundwork for his transition to a more technical role within the company.
Experience at CGI
Before joining Currencycloud, Gavin Spear worked at CGI as a Technical Support Analyst from 2018 to 2019. In this 9-month role, he provided technical support and troubleshooting services, building on his skills in incident management and customer service. His experience at CGI contributed to his professional development in the technical support field.
Career at Dragon Solutions LTD
Gavin Spear spent 10 years at Dragon Solutions LTD as a Quality Inspector from 2008 to 2018. This role involved ensuring product quality and compliance with industry standards. His long tenure at Dragon Solutions provided him with a solid foundation in quality assurance and operational processes.
Education and Qualifications
Gavin Spear studied at The Open University, where he earned a Bachelor of Science (BS) in Computer Science from 2013 to 2019. He furthered his education by obtaining a Master of Science (MS) in Computer Science from 2020 to 2022. His academic background equips him with a strong understanding of technical concepts and problem-solving skills relevant to his roles in technical support.