Victoria Brown
About Victoria Brown
Victoria Brown is a Customer Success Manager - Team Lead at Currencycloud, where she has worked since 2024. She has a background in sales operations and customer success, with previous roles at TOPSHOP TOPMAN and PwC, and holds certifications in Salesforce and Gainsight NXT.
Work at Currencycloud
Victoria Brown currently serves as a Customer Success Manager - Team Lead at Currencycloud, a position she has held since 2024. In this role, she is responsible for overseeing customer success initiatives and leading a team to enhance client satisfaction. Prior to her current role, she worked as a Customer Success Manager at Currencycloud from 2022 to 2024, where she developed her expertise in customer relationship management. Her career at Currencycloud began with an Industrial Placement Year as a Sales Operations Analyst from 2018 to 2019, followed by a full-time position as a Sales Operations Analyst from 2020 to 2022.
Education and Expertise
Victoria Brown holds a Bachelor of Science degree in Economics from the University of Surrey, where she studied from 2016 to 2020. Her educational background provides a solid foundation for her work in the SaaS, payments, and banking industry. In addition to her degree, she has obtained administrator certifications for Salesforce and Gainsight NXT, enhancing her capabilities in customer relationship management. She also possesses expertise in using Conga, further supporting her role in customer success.
Background
Victoria Brown's professional journey began with her education at Chatham Grammar School for Girls, where she studied from 2009 to 2016. She gained early work experience at BNY Mellon, participating in a Skills Development Course in 2015, and later joined TOPSHOP TOPMAN as a Sales Assistant from 2015 to 2017. In 2019, she participated in PwC's Women in Tech Programme, which lasted for one month. These experiences contributed to her development in customer service and operational roles.
Achievements
Victoria Brown has accumulated significant experience in customer success and sales operations throughout her career. Her roles at Currencycloud have allowed her to build a strong foundation in customer relationship management and team leadership. Her certifications in Salesforce and Gainsight NXT demonstrate her commitment to professional development and expertise in the tools essential for her role. Her involvement in the Women in Tech Programme at PwC reflects her engagement with initiatives aimed at promoting diversity in technology.