Customer Elation
Customer Elation is a US-based company specializing in call center outsourcing services, with a focus on healthcare sectors and high-touch customer interactions.
Company Overview
Customer Elation provides call center outsourcing services with a focus on high-touch customer interactions. The company operates US-based call centers that strive to exceed the quality of both domestic and foreign competitors. Utilizing state-of-the-art technology and established call management protocols, Customer Elation aims to enhance customer service outsourcing for its clients.
Call Center Services
Customer Elation offers a variety of call center services to cater to different business needs. These services include inbound call center services, telephone answering services, and healthcare program support. Each service is designed to handle customer interactions efficiently, ensuring high-quality service delivery.
Specialized Healthcare Call Centers
Customer Elation specializes in providing call center services tailored for the healthcare industry. The company ensures HIPAA compliance and employs exceptional call handling processes to meet the specific needs of healthcare clients. This specialization helps healthcare organizations improve their customer interactions while maintaining stringent data privacy and security standards.
Technology and Call Management Protocols
Customer Elation utilizes state-of-the-art technology and well-established call management protocols. This approach enhances the efficiency and effectiveness of their customer service outsourcing solutions. By leveraging advanced technology, Customer Elation ensures that their call centers perform at a high standard, providing reliable and responsive service to their clients.
Employment and Locations
Customer Elation employs nearly 500 people and operates across three call center locations in Minnesota. The company's workforce is trained to provide superior customer service, contributing to the overall goal of exceeding the quality standards set by both domestic and foreign competitors.