Stephanie Higgins
About Stephanie Higgins
Stephanie Higgins is an Assistant Manager Collections at Customers Bank, where she has worked since 2019. She has a diverse background in banking and customer service, with previous roles at Movie Tavern Inc. and Citizens Bank.
Current Role at Customers Bank
Stephanie Higgins currently serves as the Assistant Manager of Collections at Customers Bank, a position she has held since 2019. In this role, she focuses on developing collection solutions that align with the bank's institutional objectives while ensuring customer satisfaction. Her responsibilities include overseeing collection processes and implementing strategies to enhance efficiency and productivity.
Previous Experience at Customers Bank
Prior to her current role, Stephanie Higgins worked at Customers Bank in various capacities. She served as Head Teller from 2016 to 2018, where she managed teller operations and customer transactions. Additionally, she worked as a Collector from 2018 to 2019, focusing on collection efforts. Her tenure at Customers Bank has contributed to her expertise in financial processes.
Experience at Movie Tavern Inc.
Stephanie Higgins has a background in the hospitality industry, having worked at Movie Tavern Inc. from 2013 to 2016. She started as a Waitress for two years in Collegeville, PA, before transitioning to the role of Office Manager for one year. Her experience in this sector provided her with valuable customer service skills and operational management experience.
Education and Qualifications
Stephanie Higgins studied at Indiana University of Pennsylvania, where she earned an Associate of Arts degree in General Studies from 2009 to 2012. She completed her high school education at Boyertown High School, graduating with a diploma in 2009. Her educational background has equipped her with foundational knowledge applicable to her professional roles.
Skills and Expertise
Stephanie Higgins possesses strong communication and problem-solving skills, which are essential to her daily responsibilities in collections management. She has implemented re-organization of financial processes to enhance efficiency, accuracy, and productivity in her roles. Her ability to craft solutions that meet both institutional goals and customer needs is a key aspect of her professional approach.