Suzanne Muntzer
About Suzanne Muntzer
Suzanne Muntzer is the Vice President and Manager of Benefits & 401(k) at Customers Bank, where she has worked since 2015. She has extensive experience in human resources, particularly in managing employee benefits across various industries, and holds both PHR and CEBS certifications.
Work at Customers Bank
Suzanne Muntzer has been serving as the Vice President and Manager of Benefits & 401(k) at Customers Bank since 2015. In this role, she oversees the management of employee benefits and retirement plans, ensuring compliance and optimal service delivery. Muntzer also plays a significant role on the 401(k) Planning Committee, where she contributes to strategic decisions regarding retirement planning and benefits administration. Her extensive experience in this position has allowed her to implement effective benefits strategies that align with the bank's goals.
Previous Experience in Human Resources
Prior to her current role, Suzanne Muntzer held several positions in human resources across various organizations. She worked as an HR Manager at Drinker Biddle & Reath LLP from 1999 to 2006, where she managed employee benefits and HR functions. Muntzer also served as the Corporate Human Resources Manager at NRG Energy from 2006 to 2009, focusing on employee relations and benefits management. Her earlier experience includes a role as a Team Leader at Towers Perrin from 1995 to 1999, where she led initiatives in employee benefits.
Education and Expertise
Suzanne Muntzer holds a Bachelor of Science degree in Organizational Behavior from La Salle University, which she attended from 1982 to 1990. She also completed her high school education at Cardinal Dougherty, achieving a High School Diploma. Muntzer has obtained professional certifications, including PHR (Professional in Human Resources) and CEBS (Certified Employee Benefit Specialist), which reflect her expertise in human resources and employee benefits management.
Specialization in Benefits Management
Muntzer specializes in managing employee benefits across various industries, including law firms and both union and non-union environments. Her expertise extends to vendor negotiation and performance, where she ensures optimal service delivery and cost management for employee benefits. She has demonstrated a strong background in change management, facilitating smooth transitions during mergers and acquisitions, which is crucial in maintaining employee satisfaction and compliance during organizational changes.
Professional Contributions
At Customers Bank, Suzanne Muntzer actively participates in the 401(k) Planning Committee, where she contributes to strategic decisions regarding retirement plans. Her role involves analyzing and recommending improvements to benefits programs, ensuring they meet the needs of employees while aligning with the bank's objectives. Muntzer's contributions help shape the bank's approach to employee benefits, enhancing overall employee engagement and satisfaction.