Adam Smith
About Adam Smith
Adam Smith is a Customer Retention Manager at Cvent, where he has worked since 2023 in Tampa, Florida. He has a background in customer success and account management, with previous roles at Jitterbit, Salsify, and Validity Inc.
Work at Cvent
Adam Smith has been serving as the Customer Retention Manager at Cvent since 2023. He is based in Tampa, Florida, where he focuses on strategies to enhance customer loyalty and retention. His role involves analyzing customer feedback and implementing initiatives to improve the overall customer experience.
Previous Experience in Customer Success
Before joining Cvent, Adam Smith held several positions in customer success. He worked at Jitterbit as a Customer Success Manager from 2021 to 2022, where he managed client relationships and ensured customer satisfaction. Prior to that, he was a Customer Success Manager at Salsify for five months in 2022. His experience also includes a two-year tenure at Validity Inc., where he served as a Customer Success Manager from 2019 to 2021, and as an Account Executive - Renewals from 2018 to 2019.
Career at Tech Data
Adam Smith began his career at Tech Data, where he worked for five years in various roles. He started as a Solutions Associate from 2013 to 2015 and then transitioned to a Solutions Representative from 2015 to 2018. During his time at Tech Data, he developed skills in customer engagement and solutions delivery.
Education and Expertise
Adam Smith earned a Bachelor of Arts in History from the University of North Carolina at Greensboro. His educational background provides him with a strong foundation in analytical thinking and communication, which he applies in his customer retention and success roles.