Akash Adhana
About Akash Adhana
Akash Adhana is a Customer Success Manager with over five years of experience at Cvent, managing more than 400 accounts in the event management industry. He specializes in client service, critical thinking, and problem-solving, leveraging his background in engineering to enhance productivity and efficiency.
Work at Cvent
Akash Adhana has been serving as a Customer Success Manager at Cvent since 2019. In this role, he manages over 400 accounts within the event management industry, focusing on delivering quality client service. He develops and delivers customized onboarding and success planning in collaboration with key technology leaders from client organizations. His responsibilities include preparing various written communications, reports, and documents to facilitate smooth operations. Akash also handles key client relationships that involve an annual spend exceeding $100,000, ensuring that projects are completed on time through effective planning and coordination.
Previous Experience at American Express
Before joining Cvent, Akash Adhana worked at American Express from 2014 to 2019 as an Interim Team Lead. His tenure at the company lasted five years, during which he developed skills in managing teams and client relationships. Akash utilized his critical thinking abilities to identify issues, analyze information, and provide effective solutions. His experience at American Express laid the foundation for his current role in customer success, enhancing his capacity to listen actively to customers and address their concerns efficiently.
Education and Expertise
Akash Adhana earned his Bachelor of Technology (B.Tech.) in Electrical, Electronics, and Communications Engineering from Manav Bharti University, Sultanpur, Solan, from 2010 to 2014. Prior to this, he completed his 12th grade in Physics, Chemistry, and Maths at Jamia Urdu, Aligarh, from 2009 to 2010. He also completed his 10th grade at Aravali International School in 2008. His educational background provides a strong foundation for his analytical and problem-solving skills, which he applies in his professional roles.
Skills and Competencies
Akash Adhana possesses a strong ability to quickly learn new skills and apply them to enhance daily tasks, efficiency, and productivity. He employs critical thinking to break down complex problems, evaluate potential solutions, and make informed decisions. His proficiency in Microsoft Office, particularly Excel, allows him to create spreadsheets for reporting purposes. Additionally, Akash is skilled in conducting research, gathering information from various sources, and presenting results effectively. He is known for his friendly and efficient service, even in challenging situations.