Alanna Palladino Stone
About Alanna Palladino Stone
Alanna Palladino Stone is a Client Success Manager at Cvent, specializing in enterprise-level client relationships. She has over a decade of experience in event management and customer success, with a background in various roles across notable companies.
Current Role at Cvent
Alanna Palladino Stone serves as a Client Success Manager for the Enterprise division at Cvent. She has held this position since 2022, where she focuses on ensuring client satisfaction and success. In her role, she leverages her extensive background in event management and customer success to support enterprise clients effectively.
Previous Experience in Event Management
Before joining Cvent, Alanna Palladino Stone accumulated significant experience in event management. She worked at Tribune Publishing Company in various roles, including Events Specialist, National Events Sponsorship Specialist, and Event Sales Account Manager. Her tenure at Tribune Publishing spanned from 2012 to 2018, during which she developed expertise in managing events and client relationships.
Background in Customer Success
Alanna has a solid background in customer success, having worked as a Customer Success Manager at 6Connex and Aventri. Her experience in these roles, which lasted from 2020 to 2022 and 2019 to 2020 respectively, involved managing client relationships and ensuring successful outcomes for customers in the SaaS industry.
Education and Expertise
Alanna Palladino Stone earned a Bachelor of Arts (B.A.) in Communication and Media Studies from the University of Connecticut. Her educational background supports her professional expertise in relationship management, expansion, and retention, particularly within the SaaS sector.
Professional Skills and Achievements
Alanna has over 10 years of experience in event management, which complements her roles in customer success. She has demonstrated a successful track record in managing large books of business and collaborating cross-departmentally with Fortune 100 companies, showcasing her ability to drive client satisfaction and business growth.