Alec Soffer
About Alec Soffer
Alec Soffer is a Manager of Customer Success at Cvent, where he has worked since 2021. He has a background in hospitality and client services, with previous roles at Knowcross and various hotels, and holds an MBA from the University of Maryland.
Current Role at Cvent
Alec Soffer serves as the Manager of Customer Success at Cvent, a position he has held since 2021. In this role, he manages a portfolio of Enterprise Level Clients, including major Federal Agencies, representing a total value of $5.3 million. He has successfully generated 100% client renewals and has led his account team to achieve successful account renewals. His responsibilities also include analyzing Key Performance Indices for the Customer Success Manager role, identifying shortcomings, and establishing new KPI criteria.
Previous Experience at Knowcross
Prior to his current role, Alec worked at Knowcross as Manager of Customer Success from 2020 to 2021. He also held the position of Senior Consultant for Client Services at the same company from 2018 to 2020. During his tenure, he focused on enhancing client relationships and improving service delivery, contributing to the overall success of the organization.
Hospitality Management Background
Alec has a strong background in hospitality management, having worked in various roles across several hotels. He was the Front Office Manager at The Godfrey Hotel Boston from 2016 to 2017 and held similar positions at The Plaza, A Fairmont Managed Hotel for six months in 2017, and The Colonnade Hotel as Front Office Supervisor from 2015 to 2016. His experience also includes working as a Guest Service Agent at The Boxer Boston Hotel in 2015 and as a Guest Relations Agent at InterContinental Hotels Group in 2012.
Educational Qualifications
Alec holds multiple degrees in hospitality and business management. He studied International Hospitality Management at Les Roches Crans-Montana Global Hospitality, earning a Bachelor of Science degree from 2010 to 2014. He also completed a Bachelor of Arts in Sales and Marketing at Glion Institute of Higher Education during the same period. Additionally, he obtained a Master of Business Administration from the University of Maryland - Robert H. Smith School of Business, where he focused on Consulting and Management from 2020 to 2023.
Key Achievements in Career
Throughout his career, Alec has demonstrated a strong ability to identify new client opportunities, notably achieving the highest number of new client opportunities in Q3 2021. His strategic approach to client management has resulted in consistent client renewals and satisfaction. He has also played a key role in analyzing performance metrics to enhance service delivery and client engagement.