Amit Kumar Gupta
About Amit Kumar Gupta
Amit Kumar Gupta is a Senior Application Support Engineer at Cvent, with a strong background in IT service management and incident management. He has experience in enhancing application functionality and providing technical support for complex issues.
Work at Cvent
Amit Kumar Gupta has been employed at Cvent as a Senior Application Support Engineer since 2018. In this role, he is responsible for providing technical support and troubleshooting for complex application issues. His work involves collaborating with cross-functional teams to enhance application functionality and improve user experience. He has also participated in the implementation of new support processes aimed at increasing efficiency and customer satisfaction.
Education and Expertise
Amit Kumar Gupta earned a Bachelor of Technology (B.Tech.) in Information Technology from Calcutta Institute of Engineering and Management, completing his studies from 2013 to 2017. Prior to that, he attended Frank Anthony Public School, where he studied Science with Computers and completed his high school education from 2011 to 2013. His educational background has equipped him with a strong foundation in IT service management and incident management.
Background
Amit Kumar Gupta has a solid background in information technology, with a focus on application support and performance optimization. His career has been marked by his involvement in enhancing application functionality and providing technical support. He has developed expertise in application performance monitoring, which is essential for maintaining optimal system operations.
Achievements
During his tenure at Cvent, Amit Kumar Gupta has contributed to the implementation of new support processes that have improved operational efficiency and customer satisfaction. His experience in collaborating with various teams has facilitated enhancements in application functionality, showcasing his ability to work effectively in a team-oriented environment.