Vishal Gulati
About Vishal Gulati
Vishal Gulati is a Project Manager at Cvent in Delhi, India, with over nine years of experience in customer success, sales, and business development. He previously held positions at WhiteHat Jr and Guard Web IT Solutions, and he holds a Bachelor of Commerce degree from Satyawati College.
Work at Cvent
Vishal Gulati has been employed at Cvent as a Project Manager since 2021. In this role, he leads and supports diverse teams to deliver successful projects for clients primarily located in the USA and Canada. His responsibilities include managing project timelines, coordinating with stakeholders, and ensuring that project objectives align with customer needs. His experience at Cvent builds on his extensive background in customer success and project management.
Previous Experience at WhiteHat Jr
Before joining Cvent, Vishal worked at WhiteHat Jr as a Customer Support Manager from 2020 to 2021. During his eight-month tenure, he operated remotely from Delhi, India. His role involved overseeing customer support operations and ensuring a high level of service delivery to clients. This position contributed to his skills in customer engagement and support management.
Background in Customer Success
Vishal has a strong background in customer success, having served as the Manager of Customer Success at Guard Web IT Solutions Private Limited from 2017 to 2020. His three years in this role involved developing strategies to enhance customer satisfaction and retention. Additionally, he worked as a Customer Support Specialist at Easy Air Travel from 2015 to 2016, where he gained foundational experience in customer service.
Education and Expertise
Vishal holds a Bachelor of Commerce (BCom) degree from Satyawati College, which he completed from 2012 to 2015. His educational background includes studies at Rukmini Devi Public School, where he focused on commerce. He has also pursued multiple certifications in leadership, diversity, and event management from prestigious institutions such as Yale University and the University of Michigan, enhancing his professional expertise.
Professional Skills and Experience
With over nine years of experience, Vishal has developed proficiency in various areas including sales, upsells, customer success, business development, and strategic marketing. His work across different industries has equipped him with advanced technological skills and domain expertise in customer retention. He is motivated by creating value for both customers and the company while collaborating with diverse teams.