Cai Thomas
About Cai Thomas
Cai Thomas serves as the Head of Customer Success at CybSafe, where he has worked since 2022. With a background in customer success and account management, he has held various roles at companies like Tessian and Accenture, and he is also an accomplished athlete, having completed two Ironman triathlons.
Work at CybSafe
Cai Thomas has been serving as the Head of Customer Success at CybSafe since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring the successful adoption of CybSafe's solutions. His responsibilities include leading customer success initiatives and managing relationships with clients. Prior to this, he briefly held the position of Head of Account Management at CybSafe for one month in 2022.
Previous Experience at Tessian
Cai Thomas worked at Tessian from 2019 to 2022, where he held multiple roles. He started as a Customer Success Executive for five months, then progressed to Enterprise Customer Success Manager from 2019 to 2021. He later served as the Global Account Management Lead for one year. During his tenure, he successfully led the go-to-market team from seed to series C funding, contributing to Tessian's acquisition by Proofpoint.
Educational Background
Cai Thomas completed his Bachelor’s Degree in Business Administration and Management at the University of Bath from 2011 to 2015. This educational foundation provided him with essential skills in business management and administration, which he has applied throughout his career in various roles.
Certifications and Skills
Cai Thomas holds a PRINCE2® Practitioner certification, indicating his expertise in project management methodologies. He is proficient in customer success platforms such as Gainsight and Planhat, which are essential tools for managing customer relationships. Additionally, he advocates for the Challenger and MEDDICC sales methodologies, reflecting a strategic approach to sales and customer engagement.
Personal Interests and Achievements
Outside of his professional commitments, Cai Thomas has completed two Ironman triathlons, demonstrating his dedication and endurance. He also enjoys sailing and holds a Day Skipper certification, which showcases his skills in navigation and seamanship.