Irfan Ali
About Irfan Ali
Irfan Ali is a Customer Success Manager with extensive experience in technical support and customer relations, having worked at various technology companies including Symantec and CyCognito. He specializes in troubleshooting application virtualization issues and has a strong educational background in information technology.
Work at CyCognito
Irfan Ali has been serving as a Customer Success Manager at CyCognito since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful deployment of the company's solutions. He assists sales engineers in demonstrating proof of concept to potential customers, which plays a crucial role in securing new business opportunities.
Previous Experience at Symantec
Irfan Ali held multiple positions at Symantec from 2006 to 2015. He started as a Technical Support Engineer for Endpoint Virtualization, where he worked for four years. He then progressed to the role of Principal Technical Support Engineer for three years, followed by a year as a Senior Principal Technical Support Engineer. His experience at Symantec equipped him with skills in troubleshooting complex issues related to application virtualization.
Background in Information Technology
Irfan Ali has a solid background in information technology, having worked in various roles that include Information Technology System Administrator at Blue Shield of California and Escalations Manager at Bromium. He also served as a Technical Customer Success Manager at SafeBreach for three years, where he further developed his expertise in customer success and technical support.
Education and Expertise
Irfan Ali earned a Bachelor of Science in Information Technology from Preston University, where he studied from 1998 to 2001. He continued his education at the same institution, achieving a Master of Science in Information Technology from 2001 to 2004. Additionally, he studied at San Francisco State University from 2006 to 2008, further enhancing his knowledge in the field.
Specialization in Application Virtualization
Irfan Ali specializes in troubleshooting complex issues related to application virtualization and streaming for enterprise customers. His extensive experience in this area allows him to provide on-site training and in-depth analysis, which contributes to improved customer satisfaction and successful deployment of virtualization solutions.