Brittany Alexander
About Brittany Alexander
Brittany Alexander is a Customer Success Manager at Cyvergance.AI, Inc., with expertise in cybersecurity, network security, and risk management. She has over 10 years of experience in healthcare and IT, and has a strong background in customer service and team management.
Work at Cyvergance.AI, Inc.
Brittany Alexander currently serves as a Customer Success Manager at Cyvergance.AI, Inc., a position she has held since 2023. In this role, she focuses on enhancing client relations and satisfaction, leveraging her extensive background in customer service. Previously, she worked as a Cybersecurity Professional during her internship at Cyvergance.AI, where she gained hands-on experience in cybersecurity practices. Brittany actively participates in weekly ITCCB meetings, collaborating with Executive, SOC, and Risk Assessment teams to align on cybersecurity strategies and initiatives.
Education and Expertise
Brittany Alexander graduated from the Cyvergance.AI Spring 2023 Cybersecurity Analyst Internship Program. Her educational background is centered on cybersecurity and IT, equipping her with expertise in network security, systems security, and governance, risk, and compliance (GRC). She has obtained the Certified in Cybersecurity certification from (ISC)² and plans to pursue additional certifications, including Security+ and CGRC.
Background in Cybersecurity and IT
Brittany has a diverse professional background with over 10 years of experience in Healthcare and Information Technology. Prior to her current role, she held various positions, including Cybersecurity Student at (ISC)² and IT Professional at CourseCareers. Her experience also includes roles in medical assistance and data accessioning, providing her with a unique perspective on the intersection of healthcare and technology.
Achievements in Cyber Risk Management
Brittany Alexander has moderated cybersecurity programs with a focus on cyber risk management, security operations, and threat intelligence across various industry sectors. She is familiar with reviewing and controlling data loss vectors and associated risks, contributing to the development and compliance of cybersecurity policies and procedures. Her ability to manage internship teams and her strong interpersonal skills have led to a proven track record of success in her roles.
Customer Service and Interpersonal Skills
Brittany has a strong customer service background, which she has developed over her career. Her experience spans various roles, enhancing her ability to build client relations and satisfaction. Known for her growth mindset and attention to detail, she possesses excellent presentation skills and works effectively with cross-functional teams, ensuring alignment in achieving organizational goals.