Amos Lepasha
About Amos Lepasha
Amos Lepasha is a Quality Assurance Officer at d.light in Kenya, where he has worked since 2017. He holds a Diploma in Information Technology and has experience in inventory management and customer training.
Work at d.light
Amos Lepasha has been employed at d.light since 2017, serving as a Quality Assurance Officer for seven years. In this role, he focuses on maintaining turnaround time (TAT) for repairs, which ensures efficient service delivery. He also manages spare parts and optimizes inventory to support customer service operations. His responsibilities include providing customer training on product usage and maintenance, which enhances user experience and satisfaction.
Education and Expertise
Amos Lepasha studied at Kiwan Computer College, where he achieved a qualification in Computer Applications from 2013 to 2014. He also attended Nkaimurunya Secondary School from 2009 to 2012. Additionally, he earned a Diploma in Information Technology from the Kenya Institute of Development Studies, completing his studies from 2009 to 2012. His educational background supports his expertise in quality assurance and customer service.
Previous Work Experience
Before his current role at d.light, Amos Lepasha worked as a Warehouse Assistant at the same company from 2015 to 2016 for one year. He also has experience as a self-employed individual in retail sales from 2013 to 2014. This diverse work history has contributed to his skills in inventory management and customer service.
Professional Skills
Amos Lepasha possesses skills in maintaining turnaround time (TAT) for repairs, which is critical for efficient service delivery. He is adept at managing spare parts and optimizing inventory to enhance customer service operations. His role also involves training customers on product usage and maintenance, which improves user satisfaction and experience.