Maingi Stephen
About Maingi Stephen
Maingi Stephen serves as the Director of After Sales at d.light, a position he has held since 2021. He has a background in entrepreneurship and marketing, along with expertise in service networks and customer relationship management.
Work at d.light
Maingi Stephen has been serving as the Director of After Sales at d.light since 2021. In this role, he oversees the after-sales service operations, focusing on enhancing customer satisfaction and service efficiency. Prior to this position, he held the role of Head of After Sales - Africa from 2019 to 2021, where he was responsible for managing after-sales services across the continent. His work involves continuously evaluating and improving end-to-end customer relationship management (CRM) systems to adapt to evolving market trends.
Education and Expertise
Maingi Stephen earned a Bachelor of Business Administration with a focus on Entrepreneurship and Marketing from United States International University, studying from 2015 to 2017. He also completed Talent Management Training at the Samsung Leadership Development Institute in South Korea in 2013, which lasted for 11 months. His educational background supports his expertise in developing service networks, new business initiatives, and product development.
Background
Maingi Stephen possesses a strong understanding of business trends and cultural nuances in East and Central Africa. His technical background is complemented by international training, which enhances his ability to navigate diverse business environments. He has a keen interest in various sectors, including general electronics, e-commerce, renewable energy, agribusiness, logistics, supply chain, distribution, and small and medium enterprises (SMEs).
Achievements
Throughout his career, Maingi Stephen has demonstrated expertise in market segmentation and customer profiling. He is skilled in sales and service planning, particularly in after-sales services. His capabilities extend to process mapping, policy formulation, and implementation, which contribute to the efficiency and effectiveness of service operations.