Steve Kamau
About Steve Kamau
Steve Kamau is the Head of Aftersales at d.light, where he focuses on innovation and customer satisfaction. He has a diverse professional background, including roles at Samsung Electronics and Kencall, and holds a Bachelor's degree in Education from Egerton University.
Current Role at d.light
Steve Kamau serves as the Head of Aftersales at d.light, a position he has held since 2019. In this role, he focuses on innovation and customer satisfaction, aiming to enhance customer service experiences. His strategic approach involves leveraging extensive service networks and simplifying processes to improve overall service delivery.
Previous Experience at Samsung Electronics
Steve Kamau has a substantial background with Samsung Electronics, where he held multiple positions. He worked as a Parts Manager from 2014 to 2016 and as a Customer Service Manager for 8 months in 2016. Additionally, he served as a Contact Center Manager from 2012 to 2014 and again from 2010 to 2012, accumulating a total of over four years of experience in various managerial roles within the company.
Professional Background
Steve Kamau has a diverse professional background that encompasses roles in sales, data analysis, and teaching. His experience in customer service and management has equipped him with skills necessary for effective leadership in aftersales operations. This varied background supports his strategic focus on customer satisfaction and operational efficiency.
Education and Qualifications
Steve Kamau studied at Egerton University, where he earned a Bachelor's degree in Education from 2000 to 2004. This educational foundation has contributed to his ability to engage in critical thinking and problem-solving, skills that are essential in his current role and throughout his career.
Interests and Enthusiasms
Steve Kamau has a keen interest in traveling and exploring new technologies. He enjoys engaging in activities that involve critical thinking and problem-solving, which align with his professional responsibilities. His enthusiasm for innovation and customer service drives his approach to improving service experiences.