Dave Maddox
About Dave Maddox
Dave Maddox serves as the VP of Customer Satisfaction at Daon, where he has worked since 2011. He has extensive experience in identity management solutions and has contributed to biometric projects for various governmental bodies.
Work at Daon
Dave Maddox has served as the VP of Customer Satisfaction at Daon since 2011, contributing to the company for over 13 years in Dublin. In this role, he focuses on developing and enhancing relationships with both existing and new accounts. His efforts aim to improve the implementation of IdentityX® products, which are central to Daon's offerings. Prior to his current position, he held the role of Chief Architect, Global PS at Daon from 2002 to 2011, where he managed implementations and pilots of IdentityX® products.
Education and Expertise
Dave Maddox studied at the University of Hull, where he earned a Bachelor of Science degree in Computer Science from 1992 to 1995. His educational background provides a strong foundation for his extensive experience in identity management solutions, particularly within the financial services sector. His expertise encompasses consultancy and technical roles, enhancing his ability to address customer needs effectively.
Background
Before joining Daon, Dave Maddox worked at BT as a Solution Architect from 1996 to 2001 in Ipswich, United Kingdom. He later transitioned to Voxpilot, where he served as Head of Applications for a brief period in 2001 in Dublin. His career trajectory reflects a consistent focus on technology and customer satisfaction, culminating in his current leadership role at Daon.
Achievements in Biometric Projects
Dave Maddox has been involved in significant biometric projects for major governmental bodies, including the US Government, UK Government, the European Commission, and the Australian Government. His contributions to these projects highlight his expertise in identity management and the implementation of biometric solutions, reinforcing his role in advancing technology in this field.
Role in IdentityX® Technology
As VP of Customer Satisfaction, Dave Maddox plays a key role in delivering IdentityX® technology into production. His responsibilities include managing the successful deployment of these products, ensuring customer satisfaction throughout the implementation process. His focus on enhancing customer relationships is integral to the ongoing success of IdentityX® solutions.