Linda Fitzgerald
About Linda Fitzgerald
Linda Fitzgerald is an Associate in Business Performance & Strategy at Daon, where she has worked since 2022. She has a diverse background in software support, development, and customer service, with previous roles at companies such as NCR Corporation, eFront, and Daon.
Current Role at Daon
Linda Fitzgerald currently serves as an Associate in Business Performance & Strategy at Daon, a position she has held since 2022 in Dublin, County Dublin, Ireland. In her role, she supports the Head of Customer Support in determining and executing strategies that enhance business performance. She is responsible for creating and presenting analysis reports to stakeholders, evaluating industry competitors' practices, and conducting market research to inform business strategies. Additionally, she devises strategies aimed at increasing revenue, cutting costs, and promoting growth while maintaining the integrity of customer support.
Previous Experience at Daon
Prior to her current role, Linda Fitzgerald worked at Daon as a Service Application Engineer from 2021 to 2022 for eight months in Belgrade, Serbia. In this position, she was involved in supporting application services and ensuring optimal performance of software solutions. Her experience at Daon has contributed to her understanding of business processes and customer support dynamics.
Professional Background
Linda Fitzgerald has a diverse professional background with experience in various roles across multiple companies. She worked as a Software Support Analyst at NCR Corporation from 2019 to 2020 for one year in Belgrade, Serbia. She also held positions at eFront as a Junior Post-Implementation Support Consultant and QA Engineer in 2017, and as a Full Stack Developer at Rhein Solutions in 2018. Additionally, she has experience in customer service as a Customer Service Specialist at Transcom and as an Android Developer/UI UX Designer Intern at Arab Bank.
Education and Expertise
Linda Fitzgerald is currently pursuing a Master of Arts in User Experience (UI/UX) Design at Falmouth University, a program she has been enrolled in since 2021. She previously earned a Bachelor's degree in Programming and Specific Applications from Institut Supérieur de Gestion de Tunis from 2013 to 2016. Additionally, she studied Science de l'Informatique at Lycée Manzah6 and achieved a Baccalaureat from 2010 to 2013. Her educational background supports her expertise in user experience design and business strategy.
Skills and Contributions
In her professional roles, Linda Fitzgerald has developed skills in analyzing existing company processes and workflows related to customer support. She conducts market research and studies market trends to inform business strategies. Her ability to evaluate industry competitors' practices and market behavior enables her to contribute effectively to strategic planning and implementation within her organization.