Stephen Fleming
About Stephen Fleming
Stephen Fleming is a Customer Support Engineer at Daon, where he has worked since 2017. He holds a degree in Computing in Games Development and has developed strong problem-solving and communication skills throughout his career.
Current Role at Daon
Stephen Fleming currently serves as a Customer Support Engineer at Daon, a position he has held since 2017. He is based in Fairfax, Virginia, United States. In this role, he utilizes his technical expertise to assist customers with product-related inquiries and issues. His responsibilities include troubleshooting technical problems and providing solutions to enhance customer satisfaction.
Previous Experience at Daon
Prior to his current position, Stephen Fleming worked at Daon in various roles. He began as a Customer Support Representative from 2014 to 2015, where he gained foundational experience in customer service. He then transitioned to the role of Associate Support Engineer from 2015 to 2016, further developing his technical support skills. His tenure at Daon has spanned over seven years, contributing to his extensive knowledge of the company's products and services.
Education and Qualifications
Stephen Fleming graduated with a degree in Computing in Games Development, achieving a 2.1 classification in October. He studied at Dundalk Institute of Technology, where he completed a Bachelor's degree in Interactive Media and Design from 2010 to 2014. During his studies, he gained significant experience with the Scrum process model, which enhanced his project management skills.
Technical Skills and Problem Solving
Stephen Fleming has developed a unique approach to technical problem solving, combining creativity with analytical skills. This skill set enables him to address complex technical issues effectively. His experience in customer support has further honed his ability to communicate solutions clearly and confidently to customers.
Leadership and Communication Skills
During his college projects, Stephen Fleming was recognized for his strong team leadership abilities. He demonstrated effective communication skills, being a confident and clear speaker. These skills have been beneficial in his current role, allowing him to collaborate effectively with team members and engage with customers.