Joseph Ball
About Joseph Ball
Joseph Ball is a Senior Customer Success Manager at DataCamp, where he focuses on customer adoption and satisfaction through strategic account management. He has a diverse background in customer success and account management, with previous roles at Receipt Bank, Capdesk, and ScreenCloud.
Current Role at DataCamp
Joseph Ball serves as a Senior Customer Success Manager at DataCamp, a position he has held since 2022. In this role, he focuses on ensuring customer adoption and satisfaction through strategic account management. His responsibilities include identifying local to global expansion opportunities for strategic accounts, which contributes to the overall success of the company.
Previous Experience in Customer Success
Prior to joining DataCamp, Joseph worked at several organizations in customer success roles. He was an Enterprise Customer Success Manager at ScreenCloud from 2021 to 2022. Before that, he served as a Customer Onboarding Analyst at Capdesk from 2020 to 2021 and as a Mid-market/Enterprise Success Consultant at Receipt Bank from 2019 to 2020. His experience in these roles has equipped him with skills in customer engagement and retention.
Educational Background
Joseph Ball has a solid educational foundation. He studied Geography and Business Management at Queen Mary, University of London, earning a Bachelor’s Degree from 2013 to 2016. He also completed A Levels at William De Ferrers Sixth Form from 2011 to 2013. In 2020, he furthered his education by studying at Treehouse for 11 months.
Early Career Experience
Joseph began his career in various analytical and customer-focused roles. He worked as a Pricing Analyst - Contract at Kimberly-Clark for five months in 2016. He then transitioned to a Relationship Executive position at AXA, where he worked for two years until 2018. These early experiences provided him with a strong foundation in customer relations and analytical skills.
Skills in Contractual Negotiations
In his roles, Joseph has been involved in contractual and commercial negotiations aimed at driving customer success. His expertise in this area has been critical in ensuring that customer needs are met and that relationships are maintained effectively.