Gonzalez Fanord, P.M.P Trained, I.T.I.L.
About Gonzalez Fanord, P.M.P Trained, I.T.I.L.
Gonzalez Fanord is an Enterprise Service Delivery Manager with a background in Psychology, Education, and Technology. He has extensive experience in project management and client services, having held various leadership roles in multiple organizations, including Sanitise Now USA and CenturyLink.
Work at Dataprise
Gonzalez Fanord serves as the Enterprise Service Delivery Manager at Dataprise, a role he has held since 2021. In this position, he is responsible for overseeing service delivery processes and ensuring that client expectations are met. He performs regular risk and trend analysis to help clients identify and mitigate technology-related risks. His work involves collaborating with partners throughout the service life-cycle to deliver joint customer engagements, validating and tracking the value delivered, and ensuring expected outcomes are achieved.
Previous Experience
Prior to his current role at Dataprise, Gonzalez Fanord held several significant positions in various organizations. He was the Chief Operating Officer at Sanitise Now USA from 2020 to 2022. Before that, he worked as a Senior Project Manager and Consultant at SecureIT from 2019 to 2022. His tenure at CenturyLink included roles such as Director of Sales Engineering for the Financial Vertical and Senior Director of Customer Success, spanning from 2008 to 2018. He also held positions as a Project Manager and Director of Service Management during his time with the company.
Education and Expertise
Gonzalez Fanord earned a Bachelor of Arts (B.A.) degree from The City University of New York, where he studied Psychology, Education, and Technology from 1992 to 1999. His educational background supports his expertise in developing strategies that exceed customer objectives and enhance customer satisfaction. He is also trained in Project Management Professional (P.M.P.) and Information Technology Infrastructure Library (I.T.I.L.), which further solidifies his qualifications in service delivery and project management.
Achievements in Project Management
Gonzalez Fanord has been recognized for performance excellence in managing challenging projects and initiatives throughout his career. He has successfully increased profitability from $350K to $5M per month through strategic client account management. His ability to utilize consultative skills and technological understanding has enabled him to effectively explain solutions to clients, contributing to increased customer satisfaction and success metrics.
Background in Technology and Business Development
Gonzalez Fanord has a diverse background that includes roles in technology and business development. He served as the Director of Business Development and Client Services at RashEndZ from 2018 to 2020. Additionally, he has experience as a Global Program Manager and Operations Manager from 1997 to 2004. His extensive experience in various capacities within the technology sector has equipped him with a comprehensive understanding of service management and customer success.