Jon Coughlon
About Jon Coughlon
Jon Coughlon serves as the Senior Director of Global Service Desks at Dataprise, a position he has held since 2020. He has extensive experience in IT and service management, having worked in various roles across multiple companies over the past 16 years.
Work at Dataprise
Jon Coughlon has been serving as the Senior Director of Global Service Desks at Dataprise since 2020. In this role, he oversees various service desk operations across multiple locations in the United States. His responsibilities include managing service delivery and ensuring high-quality support for clients. Coughlon's extensive experience in service desk management contributes to the effectiveness of Dataprise's global operations.
Previous Experience in IT Management
Prior to his current position, Jon Coughlon worked as the Area Manager for Global Service Desks at Innovative Technology Solutions from 2016 to 2020. He also held the position of Site Supervisor at Advanced Technology Services from 2010 to 2016. His early career included roles such as IT Technician at Shree Krishna Food, LLC and Geek Squad Technician at Best Buy, where he developed foundational skills in IT support and management.
Education and Certifications
Jon Coughlon studied at Illinois Central College, where he earned a Certificate in Cisco Certified Network Associate and an Associate’s Degree in Network Administration between 2010 and 2012. He also completed his high school education at Peoria Notre Dame High School from 2004 to 2008. His educational background provides him with a solid foundation in networking and IT principles.
Early Career in IT
Jon Coughlon began his career in the IT field as a Student Trainee - IT Analyst at Caterpillar Inc. from 2007 to 2008. He then transitioned to various roles, including IT Technician at Shree Krishna Food, LLC and Geek Squad Technician at Best Buy. These positions allowed him to gain practical experience in IT support and customer service.