Lisa O'connell
About Lisa O'connell
Lisa O'Connell is an experienced Account Manager currently working at Dataprise, Inc. and has a strong background in customer service and process improvement.
Work at Dataprise, Inc.
Lisa O'Connell has served as an Account Manager at Dataprise, Inc. since 2011. In this role, she manages client accounts and ensures customer satisfaction. She handles an average of 200 emails per week, addressing client inquiries and concerns. O'Connell has achieved a customer service rating average of 95%, reflecting her commitment to client service. Additionally, she acts as the escalation point for resolving customer issues, demonstrating her problem-solving skills and ability to manage complex situations.
Previous Experience at SAIC and David Stump Insurance
Prior to her current position, Lisa O'Connell worked at SAIC as a Document Processor and Customer Service Representative from 2010 to 2011. Before that, she spent seven years at David Stump Insurance in Poolesville, MD, where she also held the role of Customer Service Representative from 2003 to 2010. These experiences contributed to her customer service skills and understanding of client needs.
Education and Expertise
Lisa O'Connell completed her high school education at Poolesville High School, earning her High School Diploma from 1999 to 2003. She furthered her education at Montgomery College, where she studied General Studies and obtained an Associate of Arts degree from 2003 to 2006. This educational background laid the foundation for her career in customer service and account management.
Current Role at Aspen Grove Solutions
In addition to her work at Dataprise, Lisa O'Connell has been employed at Aspen Grove Solutions as an On-Boarding Specialist since 2014. In this position, she guides candidates through the background check process and ensures the secure filing of confidential information. Her role involves developing and implementing new processes and templates to enhance daily work efficiency.