Miran Simon
About Miran Simon
Miran Simon is a Service Desk Engineer II at Dataprise, where he has worked since 2019. He specializes in diagnosing and resolving IT issues and also serves as an assistant team lead.
Work at Dataprise
Miran Simon has been employed at Dataprise as a Service Desk Engineer II since 2019. In this role, he specializes in diagnosing, analyzing, troubleshooting, and resolving IT problems on a daily basis. He acts as a primary point of contact for customers, addressing various IT issues. In addition to his service desk responsibilities, he serves as an assistant team lead, contributing to team management and support.
Education and Expertise
Miran Simon studied at Pinellas Technical College, where he focused on Information Technology and earned a Computer Systems and Information Technology Certificate from 2018 to 2019. He also attended Towson University, obtaining a Bachelor's degree in Kinesiology and Exercise Science from 2010 to 2014. His educational background provides him with a solid foundation in both IT and health sciences.
Background
Before joining Dataprise, Miran Simon worked at FIS as a Customer Service Representative II for nine months in 2018. This experience allowed him to develop strong customer service skills, which he now applies in his current position to effectively assist clients with their IT needs.
Professional Responsibilities
In his current role as Service Desk Engineer II, Miran Simon is responsible for a range of IT support tasks. He specializes in troubleshooting and resolving technical issues, ensuring that customers receive timely and effective assistance. His role also involves collaboration with team members to enhance service delivery and improve customer satisfaction.