Steven Winston, Itil, Hdi Scm
About Steven Winston, Itil, Hdi Scm
Steven Winston is a Technical Writer at Dataprise, where he has worked since 2015. He has a background in systems engineering and has contributed to various IT projects, including data migration and monitoring systems.
Work at Dataprise
Steven Winston has been employed at Dataprise as a Technical Writer since 2015. In this role, he is responsible for creating and maintaining documentation that supports various IT processes and systems. He has contributed to the development of custom Liongard actionable alert templates, which enhance monitoring capabilities for targeted systems. His work has focused on improving data accessibility, which has led to a reduction in support time to resolution and streamlined client onboarding efforts.
Previous Employment Experience
Before joining Dataprise, Steven worked as a Systems Engineer at Kramer & Frank, P.C. from 2014 to 2015. He also held a position at Saint Louis University in the Pathology Division for five months in 2013. His career includes a role as a Windows 7 Deployment Technician at Apex Systems for three months in 2013 and as an Interim Technology Manager at Saint Louis University from 2012 to 2013.
Education and Expertise
Steven studied Information Technology at Saint Louis Community College from 2012 to 2015. He has developed expertise in various IT platforms, acting as a Subject Matter Expert and Product Owner for IT Glue and Liongard. He has completed certification courses from both IT Glue Academy and Liongard Academy, further enhancing his professional qualifications.
Certifications and Professional Development
Steven has received the Liongard Certified Professional Certification from Liongard Academy. He has also completed the IT Glue Certification course, which demonstrates his commitment to professional development in the IT documentation field. His certifications reflect his knowledge and skills in managing IT documentation and systems effectively.
Achievements in IT Documentation
Steven has successfully designed a data migration system that utilizes documentation templates and CSV collection methods for transferring data from an in-house ticketing system to IT Glue. His initiatives have received positive feedback for improving data accessibility, significantly reducing support time to resolution and client onboarding efforts by 35%.