Vernon Hudson
About Vernon Hudson
Vernon Hudson serves as a Senior Service Desk Engineer at Dataprise, where he has worked for 11 years. He has a background in technical support and training, with experience in troubleshooting VPN and Office 365 issues.
Current Role as Senior Service Desk Engineer
Vernon Hudson currently serves as a Senior Service Desk Engineer at Dataprise, a position he has held since 2013. In this role, he provides remote and email support to clients, focusing on effective incident and request management. His responsibilities include troubleshooting various technical issues, particularly with VPN Clients and Office 365. Hudson aims for first call resolution for computer hardware and software problems, ensuring efficient service delivery.
Previous Experience at Dataprise
Prior to his current role, Vernon Hudson worked at Dataprise as a Soft Skills Trainer from 2014 to 2017. During his three years in this position, he contributed to the development of training programs aimed at enhancing the soft skills of employees. This experience complemented his technical expertise and helped in fostering effective communication within the team.
Experience at Verizon Wireless
Before joining Dataprise, Vernon Hudson was employed at Verizon Wireless as a Tier II Technical Support Engineer from 2009 to 2013. In this role, he provided technical support and troubleshooting for various customer issues, gaining valuable experience in customer service and technical problem-solving.
Education in Electronics Engineering
Vernon Hudson is currently studying Electronics Engineering at Grambling State University, a pursuit he began in 2001. His education focuses on the principles of electronics, which supports his technical roles and enhances his troubleshooting capabilities in the IT field.
Technical Expertise and Skills
Vernon Hudson possesses extensive experience in troubleshooting VPN Clients and Office 365 issues. He specializes in resolving problems related to proprietary hardware and software systems. His technical skills are complemented by his focus on achieving first call resolution, which enhances customer satisfaction and operational efficiency.